About Susan

New England's Most Trusted Investigator

15+ years of experience, MBA-educated, and VP-pedigreed — Susan van Waveren brings unmatched professionalism to every case.

Susan van Waveren
15+
Years in the Field
Her Story

Dedicated, Experienced & Driven

Susan van Waveren, MBA is an accomplished licensed private investigator with a distinguished career spanning insurance fraud, corporate misconduct, litigation support, and personal matters. Her unique background — from a B.S. in Business Administration at UConn to global experience working aboard cruise ships — gives her a rare ability to navigate complex, cross-cultural situations with ease.

During her travels, Susan became aware of the remarkable achievements of women in the private investigation industry. Motivated by this knowledge, she pursued her MBA and received invaluable training and mentorship from a prominent local investigation firm, immersing herself in all facets of the field.

Susan's expertise extends to the insurance industry, encompassing claims, litigation practices, background checks, locating missing persons, and conducting thorough investigations to substantiate or refute claims on behalf of her clients. Her exceptional track record in resolving complex cases has made her a highly sought-after investigator and trusted client liaison.

Over her career, Susan has held positions of increasing responsibility — from local manager to Regional Director, and ultimately Vice President of Business Development — building lasting relationships with Fortune 500 corporations, insurance companies, legal teams, and TPAs. She now operates her own firm.

  • UConn, B.S. Business Administration
  • Master of Business Administration (MBA)
  • Licensed Private Investigator — Connecticut
  • Insurance & Litigation Investigation Specialist
  • VP-level corporate investigation experience
  • Presenter to legal teams & Fortune 500 corporations
Susan van Waveren
Susan van Waveren, MBA
Licensed Private Investigator
Professional Background

Resume & Experience

Education
MBA
Master of Business Administration
Graduate Studies
Advanced business strategy, organizational leadership, and management — applied directly to building and scaling an independent investigative practice.
B.S.
Bachelor of Science, Business Administration
University of Connecticut (UConn)
Foundational education in finance, operations, and business management. Followed by international experience working aboard cruise ships worldwide.
Career History
Present
Owner & Principal Investigator
Always Investigate
Founded and operates a full-service licensed private investigation firm serving insurance companies, legal teams, and private clients across New England, New York, and New Jersey.
Prior
Vice President, Business Development
Regional Investigation Firm
Led business development and client relations at the VP level, cultivating partnerships with Fortune 500 corporations, TPAs, and major insurance carriers across the Northeast.
Prior
Regional Director
Investigation & Claims Services
Oversaw multi-state field investigator teams, quality of reporting, and client deliverables for insurance fraud and liability claims across the region.
2010
Field Investigator & Local Manager
Private Investigation Industry
Began professional career in investigative services with training and mentorship from a prominent local firm. Specialized in surveillance, background checks, and insurance claims investigation.
Specializations
Workers' Comp FraudInsurance DefenseLitigation SupportSkip TracingBackground ChecksAsset InvestigationCorporate MisconductMissing PersonsSubpoena ServicesSocial Media Intelligence